Need Help? Got a Question?

We're here for anything you need — product questions, order updates, or anything else wallet-related. Just shoot us an email and we’ll get back to you as quickly as possible!

📩 Email: support@vividwallets.com

🕒 Support Hours: Monday–Friday, 9AM–5PM PST

We want you to love your wallet. If you don’t, we’ve got you covered.

We offer a 100-Day Risk-Free Trial because we’re confident you’ll love your purchase. 

Our standard return window is 30 days, but if you're not completely satisfied within 100 days of receiving your order, you’re still eligible for a full refund—no questions asked.

Returns

- Items must be in good condition

- Returns must be initiated within 100 days of delivery

- Original packaging is appreciated but not required

To start a return, email us at support@vividwallets.com with your order number and reason for return. Our team will get back to you within 1–2 business days with return instructions.

Once your return is received and inspected, your refund will be processed. Please allow a few business days for the refund to reflect on your original payment method.

Exchanges

Looking to exchange your wallet for a different style or color? No problem.

To keep things simple and fast, we recommend placing a new order for the item you want and initiating a return for the original. That way, your new wallet ships right away and you don’t have to wait for the exchange process.

Have questions? We’re happy to help—reach out anytime at support@vividwallets.com

 

 

We’re proud to offer Free Shipping on All Orders—no minimums, no exceptions.

Processing Time:
All orders are processed within 1–2 business days. You’ll receive a confirmation email with tracking info as soon as your order ships.

Shipping Time:
Estimated delivery time is 3–7 business days within the U.S.

Tracking:
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.

Need Help?
If you have any questions or run into issues with your delivery, please reach out to our support team at support@vividwallets.com

How to Install Your AirTag
For a step-by-step video guide, please click "Install" in the main menu.

We want you to love your wallet. If you don’t, we’ve got you covered.

We offer a 100-Day Risk-Free Trial because we’re confident you’ll love your purchase. 

Our standard return window is 30 days, but if you're not completely satisfied within 100 days of receiving your order, you’re still eligible for a full refund—no questions asked.

Returns

- Items must be in good condition

- Returns must be initiated within 100 days of delivery

- Original packaging is appreciated but not required

To start a return, email us at support@vividwallets.com with your order number and reason for return. Our team will get back to you within 1–2 business days with return instructions.

Once your return is received and inspected, your refund will be processed. Please allow a few business days for the refund to reflect on your original payment method.

Exchanges

Looking to exchange your wallet for a different style or color? No problem.

To keep things simple and fast, we recommend placing a new order for the item you want and initiating a return for the original. That way, your new wallet ships right away and you don’t have to wait for the exchange process.

Have questions? We’re happy to help—reach out anytime at support@vividwallets.com